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Returns Policy:

u2canvas operate a full and fair returns policy. Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm .

Under the Consumer Protection (Distance Selling) Regulations 2000 any unused product purchased through our site can be returned within 7 days from the date of receipt for a 100% refund, if in its original condition and in the original packaging.

The only exception to this is when Personalised prints, Personalised Gifts and picture mounts have been custom-made to order, in which case we are unable to except returns or give refunds.


By uploading your pictures and photos you confirm that you fully understand that you are stating that you have full copyright release for your photos or pictures to be printed and that u2canvas will not be held responsible for any unauthorised copyright laws.

The quality of your photos is your own responsibility, We can only print what you our customers send to us! We do print at 1440dpi were other canvas companies print at 720dpi

All we ask is that you pay the cost of returning the goods to us via the same method we used to originally despatch the goods to you. Customers are solely responsible for the safe return of goods undamaged.

We will carry out an inspection of all returned prints and orginals to check for signs of use (scratches etc) that would prevent us from reselling them as new. If the goods are in mint condition, a 100% refund will be issued. If payment has been received in advance we guarantee to refund your money within 30 days of receipt of the returned goods.

 

 

 

 

 

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